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Members
If you forgot your HealthSafe ID username, you can sign into your account by entering your email address as your username. If you forgot your password, you can have a one-time code sent to you by call or text to confirm your identity and reset your password.
Employers, Providers, Partners and Brokers
Employers, Providers, Partners and Brokers
If you are unable to remember your One Healthcare ID credentials, select the links for Forgot One Healthcare ID or Forgot Password and complete the necessary fields. Or use the link to Chat with support for help signing in.
Member services
Online
Sign in to contact your customer service team by live chat* or secure message.
*Live chat may not be available for all health care plans.
Phone
For fastest service, please contact your customer service team by calling the toll-free number on your health plan ID card.
If you do not have your health plan ID card, call 800-826-9781.
For general claim inquiries, call 800-826-9781.
Phone
Phone
If you have questions about a plan member's claim, please call the provider services number located on the plan member's ID card or submit the claim to the mailing address listed on the plan member's ID card.
If you do not have the plan member's ID card, call 877-233-1800.